© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
AI for
unreasonable
hospitality
AI for
unreasonable
hospitality
AI Agents that exceed guest expectations
at every location on auto-pilot
AI Agents that exceed guest expectations
at every location on auto-pilot
Momos helps leading brands get better with every guest

®
Momos helps leading brands get better with every guest

®
Momos helps leading brands get better with every guest

®

Momos helps leading brands get better with every guest

®

What we do
Scale your guest experience,
not your team
End-to-end guest experience, intelligence, and operations
An entire guest relations team on auto-pilot
Intelligence
AI Handoff to Human
Intelligence
Experience
Operations
Native integration
Every location, channel and guest - all in one place
Customer Service
Surveys
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
For best-in-class teams
Guest experience
95% auto-handled
Customer service
89% auto-handled
Marketing/Ops
84% auto-handled
More guests, less overhead
Auto-Resolution Rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
An entire guest relations team on auto-pilot
Intelligence
AI Handoff to Human
Intelligence
Experience
Operations
Native integration
Every location, channel and guest - all in one place
Customer Service
Surveys
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
For best-in-class teams
Guest experience
95% auto-handled
Customer service
89% auto-handled
Marketing/Ops
84% auto-handled
More guests, less overhead
Auto-Resolution Rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
An entire guest relations team on auto-pilot
Experience
"Late delivery reported from Google review"
Late delivery
80 Maiden Ln, New York
Critical
Intelligence
Experience
Operations
Native integration
Every location, channel and guest - all in one place
Customer Service
Surveys
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
For best-in-class teams
Guest experience
95% auto-handled
Customer service
89% auto-handled
Marketing/Ops
84% auto-handled
More guests, less overhead
Auto-Resolution Rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
Why choose us
JM
Jessica M.
"Missing items from my order. No one responded to my call. Won't be back!"
The old way
hospitality that falls short
Day 1
Review posted. No alert. No one sees it.
Day 3
Manger finds it manually. Sends a generic "sorry to hear that."
Day 7+
No follow-up. No recovery offer. Guest never returns
7 days
Avg. response
0
Recovery
1,200+
Labor cost
The Momos way
unreasonable hospitality


Alfie
Instant
Hi Jessica, we're so sorry about the missing items. We've sent an offer to your email. Your next order is on us!
Recovery offer auto-sent via email
Free item coupon + personalized acknowledgement - 2 mins after review
Guest recovered
Jessica returns next week. Update review to 4 stars.
99% faster
Avg. response
1,200 hrs/ month
Labor saved
$2M
Recovery

Why choose us
JM
Jessica M.
"Missing items from my order. No one responded to my call. Won't be back!"
The old way
Hospitality that falls short
Day 1
Review posted. No alert. No one sees it.
Day 3
Manager finds it manually. Sends a generic "sorry to hear that."
Day 7+
Never hear back. No follow-up. No recovery offer. Guest never returns. Silent churn.
7 days
Avg. response
7 days
Avg. response
Negative
CSAT
Negative
CSAT
75%
Guest churn
75%
Guest churn
The Momos way
Unreasonable hospitality

Alfie
Instant resolution
Hi Jessica, we're so sorry about the missing items. We've sent an offer to your email. Your next order is on us!
Recovery offer natively in-app
Loyalty points + coupon + personalized acknowledgement - 2 mins after review
Guest recovered
Jessica returned next week. Updated review to 5 stars. Posted online.
90%+
Auto-resolution rate
90%+
Auto-resolution rate
1,200 hrs/month
Labor saved
1,200 hrs/month
Labor saved
+25%
CSAT
+25%
CSAT
What customers say
Our customers love us
What customers say
Our customers love us
What customers say
Our customers love us
Ready to transform your guest experience?
See how Momos helps winning companies drive revenue and manage guest experience across 600+ brands globally
Ready to scale your guest experience?
See how Momos helps leading brands drive guest experience across 600+ brands globally.
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Wow. Yes please, thank you!
Wow. Yes please, thank you!

















