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© Merchant Management Solutions Pte Ltd, 2026
Use Cases
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© Merchant Management Solutions Pte Ltd, 2026
Use Cases
Company
Support
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Agent Alfie
The Experience Agent
Agent Alfie
The Experience Agent
Agent Rockie
The Intelligence Agent
Agent Rockie
The Intelligence Agent
Agent Rosie
The Operator Agent
Agent Rosie
The Operator Agent
Momos helps leading brands get better with every guest
®
Momos helps leading brands get better with every guest
®
Momos helps leading brands get better with every guest
®
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What we do
Scale your guest experience,
not your team
End-to-end guest experience, intelligence, and operations
An entire guest relations team on auto-pilot
Intelligence
AI Handoff to Human
Intelligence
Experience
Operations
Native integration
Built for teams that run hospitality
Support teams
Resolve faster. Escalate smarter. Auto resolve 90%+ tickets. Under 5 minute resolution.
CX & insights teams
Turn feedback into action. Insights by guest, location, channel. Sentiment trends at scale.
Operators & marketers
Run more with less lift. Save 1,200 hours. Fix issues on the ground. Manage listings in one place.
Every location, channel and guest - all in one place
Customer Service
Surveys
Email
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
More guests, less overhead
Auto-resolution rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
An entire guest relations team on auto-pilot
Intelligence
AI Handoff to Human
Intelligence
Experience
Operations
Integration
Built for teams that run hospitality
Support teams
Resolve faster. Escalate smarter. Auto resolve 90%+ tickets. Under 5 minute resolution.
CX & insights teams
Turn feedback into action. Insights by guest, location, channel. Sentiment trends at scale.
Operators & marketers
Run more with less lift. Save 1,200 hours. Fix issues on the ground. Manage listings in one place.
Every location, channel and guest - all in one place
Customer Service
Surveys
Email
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
More guests, less overhead
Auto-resolution rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
An entire guest relations team on auto-pilot
Experience
"Late delivery reported from Google review"
Late delivery
80 Maiden Ln, New York
Critical
Intelligence
Experience
Operations
Integration
Built for teams that run hospitality
Support teams
Resolve faster. Escalate smarter. Auto resolve 90%+ tickets. Under 5 minute resolution.
CX & insights teams
Turn feedback into action. Insights by guest, location, channel. Sentiment trends at scale.
Operators & marketers
Run more with less lift. Save 1,200 hours. Fix issues on the ground. Manage listings in one place.
Every location, channel and guest - all in one place
Customer Service
Surveys
Email
Customer Experience
SMS
3PD
Review
Contact Us
Ticketing
Loyalty
Reputation
In-App
Offline
In-Store
More guests, less overhead
Auto-resolution rate
91%
Mon
Tue
Wed
Thur
Fri
Sat
Sun
The solution
World-class guest experience. Resolved, understood, and closed — automatically.
Alfie recovers. Rockie surfaces. Rosie closes. That's unreasonable hospitality, made systematic.
Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate
Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon
Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon
SR
Sarah
Honestly let down by last night's experience. Felt like just another table.
Alfie
That's on us, Sarah. You've got 500 points coming your way plus a dinner for two, on the house. Can I get that booked for you?
Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate
Alfie
Experience Agent
Instant, 24/7 resolutions
Knows every guest
Plugs into your existing stack
Avg. response <4 min
63.5% guest return rate
Rockie
Pulled up 2 locations with a drop. Want me to break them down?
Avg. Rating
4.7
Alex
Which spots had a CSAT dip last week?
Click send to ask Rockie
AI Credit
1,200 remaining
Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon
Rockie
Intelligence Agent
Instant intelligence
Surface incidents, root causes & risks
Personalized operator reports
Coming soon
Total Listings
Processing
Synced
Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon
Rosie
Operator Agent
Tell your team what to do
SOPs, tasks, and impact tracking
Increase repeat visits
Coming soon
Why choose us
JM
Jessica M.
"Missing items from my order. No one responded to my call. Won't be back!"
The old way
hospitality that falls short
Day 1
Review posted. No alert. No one sees it.
Day 3
Manger finds it manually. Sends a generic "sorry to hear that."
Day 7+
No follow-up. No recovery offer. Guest never returns
7 days
Avg. response
0
Recovery
1,200+
Labor cost
The Momos way
unreasonable hospitality
Alfie
Instant
Hi Jessica, we're so sorry about the missing items. We've sent an offer to your email. Your next order is on us!
Recovery offer auto-sent via email
Free item coupon + personalized acknowledgement - 2 mins after review
Guest recovered
Jessica returns next week. Update review to 4 stars.
99% faster
Avg. response
1,200 hrs/ month
Labor saved
$2M
Recovery
Why choose us
JM
Jessica M.
"Missing items from my order. No one responded to my call. Won't be back!"
The old way
Hospitality that falls short
Day 1
Review posted. No alert. No one sees it.
Day 3
Manager finds it manually. Sends a generic "sorry to hear that."
Day 7+
Never hear back. No follow-up. No recovery offer. Guest never returns. Silent churn.
7 days
Avg. response
7 days
Avg. response
Negative
CSAT
Negative
CSAT
75%
Guest churn
75%
Guest churn
The Momos way
Unforgettable hospitality
Alfie
Instant resolution
Hi Jessica, we're so sorry about the missing items. We've sent an offer to your email. Your next order is on us!
Recovery offer natively in-app
Loyalty points + coupon + personalized acknowledgement - 2 mins after review
Guest recovered
Jessica returned next week. Updated review to 5 stars. Posted online.
90%+
Auto-resolution rate
90%+
Auto-resolution rate
1,200 hrs/month
Labor saved
1,200 hrs/month
Labor saved
+25%
CSAT
+25%
CSAT
Ready to transform your guest experience?
See how Momos helps winning companies drive revenue and manage guest experience across 600+ brands globally
What customers say
Our customers love us
Hear from franchises who transformed the way they do CS with Momos
What customers say
Our customers love us
Hear from franchises who transformed the way they do CS with Momos
What customers say
Our customers love us
Hear from franchises who transformed the way they do CS with Momos
Ready to scale your guest experience?
See how Momos helps leading brands drive guest experience across 600+ brands globally.
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Really disappointed last night! Cold table, slow service, wrong order. Expected better.
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Sarah, I'm sorry. You deserved better. I've added 500 points and a complimentary dinner for two. Can I book a time for you?
Wow. Yes please, thank you!
Wow. Yes please, thank you!
