Solution | Customer Experience

Increase Revenue with Higher Customer Satisfaction at every location 

Reduce incidents, improve CSAT, and grow your sales with happier customers everywhere. 

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Built for Your Ops Team

30%

Fewer incidents at
every location

40%

Decrease in
customer churn

40%

Increase in
CSAT

Higher Revenue

More repeat customers, more revenue

 Connected Customer Experience

Grow Customer Feedback at Scale 

Momos helps you collect more customer feedback with dynamic surveys and integrations that your customers actually like using. Gain complete visibility into customer and sentiment at every channel and location. Dynamic surveys and integrations that customers actually like using.

Reduce Incidents and Stop Customer Churn

Identify issues and know exactly when and where they occur. Momos AI helps you fix recurring problems and spot trends at every location—so you can fix them fast, retain more customers, and protect your revenue.   

Empower Data-Driven Decisions across Locations

AI-powered analytics for complete visibility into every customer, channel, and location. Create and share targeted reports with the insights they need to improve ops fast.

Improve CSAT = Increase Revenue

When you fix what’s broken, customers come back. Momos measures and improves customer satisfaction at every location, driving more repeat visits and higher revenue. 

Improve Operations with Customizable Surveys

With integrated smart surveys, Momos helps collect customer feedback from everywhere, and generate insights at every location, all powered by AI. Track item-level feedback and customer preferences to grow customer satisfaction and retention across all your locations.
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Uncover Location Insights with Detailed Analytics

Deliver the best customer experience for all of your locations with insights for every brand, location, and customer. Leverage Momos’ AI-driven insights to identify trends and top issues impacting customer experiences at each location.
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Boost Your Ratings and Reviews

Businesses with ratings above 4.4 see a 28% increase in revenue growth. Amplify your online presence by turning positive survey feedback into public reviews, enhancing your ratings across platforms.
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Recover Every Unhappy Customer

Increasing customer retention by just 5% can boost revenue by 25-95%. Turn negative experiences into opportunities by identifying unhappy customers through survey responses and addressing their concerns with automated recovery solutions.
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Meet Rockie: Your AI Copilot for Customer Experience

Rockie
The AI Analyst
Analyzes and shares location-specific reports to reduce incidents everywhere
Discover customer trends and insights
Improves operational efficiency at every location

Join Over 20,000 Locations Worldwide

See how Momos helps winning companies drive revenue and manage customer experience
across 600+ brands globally.

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Discover What Momos Can Do for Your Operations Team

Automated & Dynamic Customer Surveys

  • Uncover customer insights faster and drive more revenue with item-level feedback

    Operational Insights

    • Feedback analytics with dashboards, daily/weekly franchise email reports
    • Get full context with a leaderboard showing performance by location, productivity, category, and menu item

    Survey Recovery

    Survey recovery offers

    Custom Incident Reports

    • Fix incidents fast and reduce customer churn with real-time insights down to the location, categories and channels

    Real-time Incident Detection

    • Our AI copilot, Rockie, helps you catch incidents instantly at every location.

    Trusted By Winning Enterprises

    “Thanks to Momos, our team has been able to streamline our work and focus on what matters most. Their platform saves us valuable time, cost, and effort, and it offers detailed insights and valuable recommendations for improving our sales performance. We couldn't be happier with the results!”
    OUE Restaurants
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    “Our experience using Momos has been what I call a "breath of fresh air'. It has brought a lot of positive results to our company and has also provided a ton of data and analytics that are extremely beneficial to Just Salad.”
    Just Salad
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    “Before partnering with Momos in 2022, our data and reports were scattered across various online platforms, making analysis a manual and time-consuming process. Momos has significantly improved our efficiency, allowing us to redirect our focus to more critical tasks.”
    Baskin Robbins Malaysia
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