Review Management

Consolidation of all Online + 3rd Party Delivery Reviews
Review Boosting
Auto Responses

Direct Feedback

Branded Surveys
Email Inquiry Support
Webform Submissions
Customer database

Direct Messaging

Consolidation of all direct messaging channels
F&B Chatbot
Chatbot Custom Categories

One Unified Inbox

Sentiment Analysis

Dine-In and Delivery Surveys

Customer Retention Vouchers

75%

Ensure the majority of social media direct messages are resolved instantly via Momos' F&B specific chatbot.

Restaurants see up to 5X increase in feedback after utilising Momos' Surveys & Vouchers solution.

93%

Nearly all diners (93%) read reviews before choosing what restaurant to dine-in or order from.

How does Momos add value for Customer Engagement?

Save Time & Costs

Consolidate Feedback

Respond Automatically

Grow $ Sales

Retain Existing Customers

Boost Ratings & Followers

Consolidate Feedback

Spending time to manually login & switch between platforms to access and respond to customer feedback?

Reviews + Messages + Comments + Surveys + Inquires:

Across Google, Social, 3rd Party Delivery Platforms, Dine-in/Delivery surveys, Email & Website Enquiries

Feedback Analytics & Alerts:

Automatically get alerted when ratings drop or when there is a negative trend at a store

Respond Automatically

Spending too much time responding manually to every single feedback?

Are you missing out on customers because its taking too long to respond?

Auto Respond to Reviews

Customisable library of auto-responses for all your review channels

F&B specific Chatbot:

Customisable to support Facebook & Instagram and your website. Get to 100% response rate in under 5 seconds.

Convert High Intent Customers:

Automatically support messaging queries related to reservations, operating hours, delivery orders etc

Retain Existing Customers

Are you struggling to retain customers who have left negative feedback?

Is it hard understand what customers are complaining about across your brands, outlets & staff?

Voucher Appeasements:

Recover customers who have had bad experiences with a seamless voucher flow across all your feedback channels

AI-powered sentiment analysis

To pinpoint what to fix at a given store level

Customer Database:

Save & Re-target your loyal customers

Boost Ratings & Followers

Are you struggling to increase your rating because of a few bad reviews on Google & food delivery platforms?

Looking for ways to increase your followers on Facebook & Instagram?

Momos Surveys with Review Boosting:

Incentivise positive feedback through vouchers & facilitate 1-click posting on Google/Facebook

QR codes:

Add feedback cards at your restaurant & your delivery orders to collect feedback & customer information

Engage Your Customers
Grow your Restaurant

Your customers already love your food. Let them hear from you too.

Total Understanding of your Diners

Our in-house built models use natural language processing to help you understand what your reviewers are saying. We tell you where you are doing well, or could use some improvement.

Grow Your Customer Database

Our in-house surveys and vouchers features can help you collect more customer details to grow your database. You own your own customer's data, we just help you collect more.

Automate your Replies

Our chat-bots and auto-response features allow you to respond to your customers in record time.

Supercharge your Restaurant Today

Get in touch with us to learn more about how Momos can save you hours of time and grow your business today!

Get Started Now

360° Customer Engagement‍
‍For Your Restaurant