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Improve Operational Excellence
Gain Direct Insights for On-ground Operators
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Momos Drives Clear Outcomes
Outcomes
Reduce
incidents that disrupt operations and get 4.5+ ratings
Increase
satisfaction by swifly fixing incidents to achieve 95%+ CSAT
Retain
5% more customers at every location by preventing costly churn
Drive
15%+ revenue gains through consistent improvements at scale
KPIs
Ratings ↑
Improve operationally and achieve 4.5+ ratings on average
CSAT ↑
Get 95%+ CSAT by ensuring every customer is satisfied
Retention Rate ↑
Lift retention by 1%-5% with operational excellence
Revenue ↑
Boost revenue by 15% with improvements across customer journeys
How It Works
Streamline Feedback Collection
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Two-Click Surveys: Collect instant feedback while boosting positive Google reviews
OSAT Surveys: Dive deeper into operational feedback by analyzing service modes (dine-in, delivery, etc.) and menu items
Omnichannel Feedback: Gather insights across all channels, including online ordering, kiosks, and POS systems
Turn Feedback Into Action
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Link customer responses to menu items and identify performance gaps with the Menu Item Leaderboard
Optimize operations by tracking Daypart Insights (e.g., breakfast, lunch, dinner)
Track and Improve Performance
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Analyze feedback trends with Deep-Dive Analytics
Use Leaderboards to rank store, category, and team performance
Stay informed in real-time with Incident Email Reports and AI-Powered Insights
Fully Customizable Momos Surveys to Uncover Customer Insights
Collect Instant Feedback with a Two Click Survey
- Simplified survey flow to collect feedback directly
- Positive reviews are boosted on Google
- Negative feedback enters guest recovery
Collect Detailed Feedback with OSAT Surveys
- Operationally oriented survey flow to collect detailed feedback from your customers to improve operational quality & efficiency
- Understand the differences between service modes and menu items based on customer information
Collect Immediate Feedback Across All Your Ordering Channels Via Email/SMS
- Online Ordering (App + Website)
- Kiosk
- In-Store Ordering with POS
Import Order Details to Get Menu Item-level Feedback
- Ask specific survey questions about individual items a customer ordered
- Compare both sales and customer feedback on each item, and identify standout products or services from a Menu Item Leaderboard
Analyze Responses To All The Questions
- Identify trends and insights to achieve more operational excellence
Learn More About Insights & Surveys
Leaderboards by Location, Categories and Productivity
Quickly view what your top and bottom locations are based on customer feedback
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Quickly understand how each of your locations is performing at a category level
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Analyze corporate and operations team performance across key metrics and set SLAs for clear response rates and time
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AI Insights by Categories and Keywords
Feedback Categories
Momos AI automatically classifies every review into a relevant category with a specific sentiment score
Feedback Keywords
Momos AI identifies the top keywords at a brand and category level so you always know what your customers are saying
Day Parts by Location
Understand guest preferences and optimize your resources by analyzing distinct customizable periods throughout the day by location
Day of Week by Location
Identify trends and optimize operations by analyzing guest preferences for each day of the week across different locations
Item Level Reporting
Immediately know which items are leading to the highest and lowest satisfaction, even at a customer segment level
LTO Performance
Measure the success of your LTOs not only by sales volume but also by your customer’s satisfaction
Automated Incident Email Reports to Take Timely Action
Email Reporting Snapshot
See all your feedback stats directly on your email without needing to log into Momos
Unique Reports at the User Level
All email reports are personalized at a location, franchise, region, or corporate level
AI Summaries
Automate workflows based on properties, saving time and minimizing manual input
Performance at Location Level
Keep your operators and franchises informed daily on how they are performing
Category Level Performance
highlight the top & bottom performing groups for your teams to address immediately
Momos delivers ROI by saving costs and driving more revenue through Core Actions.
Ready to know more?
Get Started
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