Customer Service
Recover Unhappy Customers At Every Location
Automate customer service with case management and reclaim revenue by recovering unhappy customers
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With Momos, Customers Drive Clear Outcomes
100% Response Rate
Achieve 95% + CSAT
Higher Recovery Rate
Get 4.5 + ratingson Google
Higher Cost Savings
Save 1,000 ofmonthly man-hours
How It Works
Automate Customer Service with Case Management
64% of customers spend more when issues are resolved quickly. With Momos, define SLAs, tag cases for quick action, and streamline sorting and analysis to deliver faster resolutions and better experiences.
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Reclaim Revenue by Recovering Unhappy Customers
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Increasing customer retention by just 5% can boost revenue by 25-95%. Turn negative experiences into opportunities by identifying and addressing unhappy customers through automated recovery solutions across all channels.
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Discover Customer Insights
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Understanding your customers is key to success. Leverage data-driven insights to uncover trends, identify improvements, and make informed decisions to boost satisfaction and operational efficiency.
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Streamline Operations with Seamless Integrations
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Momos connects every location and channel to ensure consistent customer experiences. With direct Zendesk integration and channel & location management, streamline operations by unifying touchpoints and simplifying workflows across all platforms.
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Customer Stories
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“The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.”
bb.q Chicken
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“Momos has been a game-changer for our customer engagement. What really sold me was the powerful Analytics dashboard. It enabled us to identify trends, pinpoint areas for improvement, and make our efforts more actionable across our brand and locations.”
Ezell's Famous Chicken
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“Momos has provided us with a platform that makes management and analysis of our customer feedback a quick and easy process. The Momos team has been beyond helpful and supportive along the way; regularly requesting feedback from our team, and frequently pushing out new updates and features. Momos has been a game changer for us!”
Black Rock Coffee Bar
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Explore Solution Capabilities
Case Management
Case management for Contact Us, Email, Phone, DM, and In-Store, Al automated responses, customer interaction history
Insights
Feedback analytics with dashboards, Location, productivity and category leaderboard
Customer Recovery
Service recovery offers, Personalized Recovery Flows
Integrations
Channel & location management, Direct integration with Zendesk
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