.png)
Recover Unhappy Customers
Win Back Customers and Recapture Revenue with Momos Solutions
.svg)
Momos Drives Clear Outcomes
Outcomes
Track
every step of the customer experience and gain 10x visibility
Respond
100% and ensure every voice is addressed before it escalates
Prevent
costly churn by 15% by proactively resolve problems
Drive
10% more repeat sales and loyalty by converting recovery efforts
KPIs
Recovered Customers ↑
Recover more customers and boost retention by 1-5%
Response Rate ↑
Address 100% of complaints quickly to elevate satisfaction
Recover %↑
Recover 15% of lost customers and recapture revenue
Recovered Revenue ↑
Increase repeat sales by resolving 100% of complaints
End-To-End Customer Recovery with Tracking and Automated Collaboration
1
Surface Negatives Issues in Inbox
.webp)
- Momos AI labels issues impacting the customer experience and provides a suggested response
- New issues are categorized under the “Unresolved” tab
- The customer service team handles the first response and shares a recovery form to collect customer data
2
Take Public Conversations Private
.webp)
- Customer fills in a recovery form, which is then tied to the original Google review in Momos
- Operator/GM is tagged to respond to customer
3
Recover Customers
.webp)
- Operators can send an offer to the customer directly from Momos Inbox
- After the issue is deemed resolved, a CSAT survey is automatically sent
4
Track Recovery & Update Public Reviews
.webp)
- Offer Redemption and CSAT survey results are tracked and consolidated within the same feed
- After a customer orders again, they are prompted to edit their previous Google Review
Momos delivers ROI by saving costs and driving more revenue through Core Actions.
Ready to know more?
Get Started
.avif)