350+ Hours Saved, Happier Customers, and a Stronger Online Reputation—Across 20 Locations.

Momos Partner Since:

9024

Locations:

Integrations:

Google, Grab

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Hours Saved

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Hours Saved

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Hours Saved

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CSAT Score

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CSAT Score

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CSAT Score

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Average Google Rating

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Average Google Rating

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Average Google Rating

Since working with Momos, our team has thrived and our ratings have increased. Happier customers have helped boost our online presence positively and we look forward to growing even more with Momos.

— Paris Baguette Team

Contents

Key Results with Momos

About the Brand

The Challenge

The Solution

The Outcome

Key Results with Momos

350+ hours saved

From manual customer feedback workflows

41% increase in CSAT

From 56% to 97% in 3 months

6× growth in Google reviews

With a 34% lift in ratings

100% Google response rate

With <1-hour reply times

About the Brand

Founded at the intersection of French-inspired baking and South Korean hospitality, Paris Baguette is a global bakery café brand with a warm, community-focused mission. With 20+ stores across Southeast Asia, the brand is expanding rapidly—and with Momos, delivering service as exceptional as its pastries.

The Challenge

Paris Baguette faced growing pains as it scaled across Southeast Asia—customer inquiries were piling up, reviews were going unanswered, and teams lacked the insight to act on guest sentiment effectively.

The Solution

Paris Baguette implemented Momos AI Customer Copilot to transform the way it manages customer service and feedback—unlocking time, clarity, and better guest experiences.

Solution	Impact
Automate Customer Interactions	Momos centralized every interaction across channels into one inbox. AI-powered auto-responses handled positive reviews instantly, while complex queries were routed to team members with assign-and-comment tools. The result: faster responses, better collaboration, and no customer left waiting.
Improve Operational Excellence	Paris Baguette deployed post-visit surveys and sentiment analysis to understand satisfaction trends at the store level. With nearly 1,900 customer interactions analyzed, the team could act quickly on what mattered most—driving up CSAT by 41% in just three months.
Amplify Online Presence	With automated survey flows and smart redirection, satisfied customers were encouraged to leave Google reviews—leading to a 6× increase in monthly review volume and a 34% boost in Google ratings (from 3.35 to 4.5 stars).

The Outcome

Momos helped Paris Baguette go from reactive to proactive customer care. In just six months, they saved 350+ hours, responded to 100% of Google reviews within an hour, and dramatically improved both customer satisfaction and online visibility. With AI handling the busywork and data powering every decision, Paris Baguette is now equipped to deliver standout service—store by store.

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