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Momos Partners With Thanx To Streamline Feedback Collection For Restaurants
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May 23, 2024 - Momos is excited to announce our integration with Thanx, a leading customer engagement platform that revolutionizes how businesses interact with their customers.
This partnership, similar to our collaboration with Olo, aims to streamline operations and improve the customer experience. It also creates a wealth of opportunities for our merchants, given Thanx's extensive network of businesses across various industries, including restaurants and retail.
Through this integration, Momos will deploy post-transaction surveys via Thanx, allowing our merchants to easily collect valuable feedback from their customers. These surveys can be customized to the merchant's needs and delivered via email or SMS.
We forsee three main benefits for our partners and the broader restaurant community:
- Simplified Feedback Collection:
Automating the survey process through Thanx enables merchants to collect real-time, actionable feedback with no extra hassle,
- Unified Feedback Management:
Merchants can consolidate survey responses withdata from other online review platforms and support channels. This will allow them torespond quickly and effectively to customer feedback, promoting customer retention.
- AI-Driven Insights:
Merchants can use advanced AI algorithms to promptly identify areas for operational improvement based on aggregated feedback data, fostering continuous service enhancement.
Stay tuned for more exciting updates on our integrations as we continue to innovate and enhance the experiences of our valued partners and customers!
About Momos
Momos is a customer experience management platform designed for multi-location restaurant brands. Momos delivers best-in-class customer care and experience management, offering features like unified feedback management, customer recovery, AI-powered automation, and customer analytics. Momos has gained significant traction, serving a global customer base including Baskin Robbins, Shake Shack, Pepper Lunch, and L&L Hawaiian BBQ.
About Thanx
Thanx is a customer engagement platform that helps businesses incentivize and retain their best customers. Through its platforms, Thanx enables businesses to identify their top customers, offer tailored rewards and campaigns, and leverage data and analytics to drive increased spend and visits. With a focus on hospitality, Thanx works with thousands of merchant locations across the United States to create personalized customer experiences that foster loyalty.
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