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Pepper Lunch Launches Momos’ Customer Experience Management
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April 15, 2024 - Momos, a leading customer experience management platform for multi-location restaurants, has partnered with Pepper Lunch, the renowned Japanese fast-casual chain, to consolidate and manage every customer interaction across the US and APAC.
With over three decades of innovating Japanese hot plates, community engagement is a core part of the Pepper Lunch ethos. As the brand expands into new markets including Arizona, Florida, Hawaii and Utah, Momos will help Pepper Lunch understand customer sentiment and drive engagement.
Momos Unified Inbox will provide a centralized hub for all customer feedback, including reviews, surveys, and social media mentions. Pepper Lunch will also leverage Momos AI-powered responses and customer recovery to engage with customers in real time, handling multi-channel support and driving repeat visits. To close the feedback loop, Momos Customer Analytics will provide insights into customer behavior, preferences, and satisfaction across brand- and location-level.
Pepper Lunch is the latest enterprise brand to join Momos’ network of 5,000 restaurants worldwide. To learn more about Momos, visit www.momos.com.
About Momos
Momos is a customer experience management platform designed for multi-location restaurant brands. Momos delivers best-in-class customer care and experience management, offering features like unified feedback management, customer recovery, AI-powered automation, and customer analytics. Momos has gained significant traction, serving a global customer base including Baskin Robbins, Shake Shack, Pepper Lunch, and L&L Hawaiian BBQ.
About Pepper Lunch
Pepper Lunch is known for its fusion of traditional Japanese street food and interactive dining. With over 500 locations across 15 countries, this beloved brand has served millions of customers for nearly three decades. Pepper Lunch offers a unique experience where diners can sizzle their meals on hot plates with premium ingredients. Pepper Lunch currently operates in multiple locations, including California, Nevada, Texas, Guam, and Vancouver, BC, with plans to expand to Arizona, Florida, Hawaii, and Utah.
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