January Product Updates: Better Ticket Management and More

Managing workflows efficiently and delivering exceptional results can be challenging without the right tools. At Momos, we’re constantly working to improve how you streamline operations and enhance your customer experience.

This month, we’ve rolled out more than 11 updates to the Momos Platform, designed to help you streamline workflows and improve efficiency. From SLA tracking to long-term Care Analytics, here are some highlights of what’s new—and how it can transform your workflows.

What's New:

Improve Efficiency with Smarter Ticket Management

• Managing Tickets Got Easier with SLA Tracking

You can quickly identify and resolve overdue tickets with SLA tracking. Easily monitor tickets exceeding defined SLAs. Enabled by default, configurable within Settings

• Track Everything in One Place with Emails as Tickets

Consolidate external emails into Momos Inbox for streamlined management.You can auto-forward emails into Momos and track all actions and resolutions in one place. You can speak to your account manager about joining the beta program.

Discover Deeper Insights with Analytics

• Analyze Long-Term Trends with Historical Data

Care Analytics data is now available for 1-2 Years. With up to 2 years of data, you can analyze long—term trends and access historical data for deeper insights. Speak to your account manager to enable this feature.

Manage Customer Data Easier with Centralized Trait Management

• Manage All CDP Traits in One Place

We made creating, updating, and uploading customer data easier. The new Traits tab allows you to view, edit, and organize traits effortlessly. Identify their origins, map them to surveys, and update them manually or via bulk uploads.